Troubleshooting

"Frayo can't capture the screen"

Screen Recording permission is missing or stale.

Open System Settings › Redaction & Security › Screen & System Audio Recording.
Turn Frayo on. If it is on already, select it, click −, then add Frayo again.
Quit and reopen Frayo.

The alert has an Open System Settings button.

A capture is a wallpaper or looks empty

This is also a permission problem. Follow the steps above.

A shortcut does nothing

Another app owns the combination. Frayo shows a notice at launch. Change it in Settings › Shortcuts. Also check that the shortcut has ⌥ or ⌃ in it. See Shortcuts.

Menu bars can fill up, and a notch can hide icons. Quit another menu-bar app, or hold ⌘ and drag icons to rearrange. Frayo has no Dock icon.

Search does not find text in a screenshot

Indexing runs in the background. Wait a few seconds after a capture, or open the Library.
Only screenshots are text-searched, not recordings or GIFs.
Small or blurred text may not be read.

Scrolling capture has a gap or repeated section

Scroll slower and more steadily. Select only the scrolling area and leave out fixed headers. See Scrolling capture.

Recording has no sound

Set the format to MP4 or MOV (GIF has no sound), then set Sound in Settings › Saving to Microphone, System Audio or Both. Allow the microphone when macOS asks.

Can't rename or trash a capture

"Close the editor for this capture first." Close its editor window.

A QR code or text was not found

Make the code or text larger on screen and select closely around it. Try again.

Captures disappeared

Captures older than your Library setting go to the Trash. Restore them from the Trash, then save them. See Library.

The Library will not delete some captures

Saved and project captures are kept. In the confirmation choose Move All to Trash.

Still stuck

Email support@frayo.app.