Support
The guide answers most questions. If it does not, email us.
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Guides
Common questions
It says it can't capture the screen, or my captures are blank
Screen Recording permission is missing or stale. In System Settings › Privacy & Security › Screen & System Audio Recording, turn Frayo on. If it is already on, select it, click −, add it again, then quit and reopen Frayo.
A shortcut does nothing
Another app owns that key combination. Change it in Settings › Shortcuts, and make sure it includes ⌥ or ⌃. See Shortcuts.
I can't see the menu-bar icon
A full menu bar or a notch can hide icons. Quit another menu-bar app, or hold ⌘ and drag icons to rearrange. Frayo has no Dock icon.
Search does not find text in a screenshot
Indexing runs in the background, so wait a few seconds. Only screenshots are searched, not recordings or GIFs, and small or blurred text may not be read.
Scrolling capture has a gap or repeats a section
Scroll slower and steadier, and select only the scrolling area, leaving fixed headers out. See Scrolling capture.
My recording has no sound
GIF has no sound. Use MP4 or MOV, then set Sound in Settings › Saving to Microphone, System Audio or Both.
More answers are in Troubleshooting.